The Prisoner Support Network approached our class to help improve access to their network of services providers. The Network is entirely run by past offenders, and aims to reduce recidivism rates; over 45% of Irish prisoners released have re-offended within three years.
Key considerations for this project were a sensitivity and understanding of the experiences of those who have been to prison. It was a priority to be aware and sensitive to cultural and personal differences. High illiteracy levels in prison populations were also important to consider, as were touchpoints. The inherent quality of prisons, isolation, makes spreading information on services difficult. 

Smartphones are the most common method to access the internet among ex-prisoners.

Prisoner Support Network volunteers give talks to prisons around the country; and give out leaflets afterwards. 

Posters can be put up beside phones in prisons.

But wait, there's more …